You have the tools,
we got the ideas
We know that finding a perfect idea for your app can be tricky. Below you can find real app ideas from the LiveChat customers.
App ideas
Integration with Google Calendar
Creating a meeting in Google Calendar, adding relevant information to the ticket details, and sending an invitation to the recipient in the form of a ticket response with a link to the actual meeting directly in the conversation.
Integration with Slack
Setting up webhooks to connect to Slack, allowing the creation of HelpDesk tickets directly from Slack messages. This adds a convenient way to communicate with team members and managers.
Integration with Messenger
Enabling the creation of HelpDesk tickets directly from Messenger messages, providing a new channel for communication with coworkers and external recipients.
Integration with WhatsApp
Setting up webhooks to connect to WhatsApp, allowing the creation of HelpDesk tickets directly from messages from the platform. This adds a new communication channel for team collaboration and external communication with clients.
Integration with WordPress
Creating a contact form for WordPress and linking it to HelpDesk, allowing website visitors to submit a contact form that will generate a HelpDesk ticket. This will enable website visitors to easily and quickly contact companies.
Integration with payment service
Integrating popular payment services with HelpDesk(Paypal/Google Pay/Apple Pay/Stripe) and enabling users to create and send custom payment links in communication feed to customers.
Integration with CRM/e-commerce platform
Using HelpDesk-SDK to check existing tickets in the CRM and edit data directly in the ticket details. Sharing information between HelpDesk and the selected CRM about the recipient and their requirements gathered during the relationship-building process.
CRM integrations
There are still many options to explore when it comes to the CRMs LiveChat can be integrated with. Check out our Marketplace and see if you can find some inspiration!
Please hold on
Send a custom message to the customer if the chat is idle for a certain period of time.
Chat Source Report
Improve the reporting experience by automatically tagging chats from a certain source.
Simplified tag editing
Replace existing tags with new tags in all the chats they were already added to.
Agent grading
Allow admins to internally grade the performance of any agent, scoring their chats.
Google Play integration
Reply to your app reviews directly from chats.
Transcripts made prettier
Send neatly formatted transcripts to a selected channel automatically after each chat ends.
Kustomer integration
This app would integrate LiveChat with the Kustomer CRM.
Team Capacity
The app lets you check your team capacity. You can easily check how many Agents are chatting and how many are active.
Chat Bots
Create mini-chatbots in a dedicated editor.
Tips
Reward Agents with tips, so that they can spend the extra money on pizza.
Agent Alert
Notify other Agents when facing problems on a chat.
Water Tracker
Sends reminders about drinking water.
MyFinance
If you share expenses with other Agents, MyFinance can help you keep track of your finances.
LC Exam
Before Agents become LiveChat power users, they need to know it inside out. LC Exam helps to test what you already know and learn even more!
Tracking Number Checker
Shows delivery statuses from e-commerce platforms.
Break Time
Reminds Agents to take a break.
What's for lunch
Check what other Agents have for lunch and find out how long you need to wait for yours.
Agent Heart Rate Monitor
Informs the Visitor about the Agent state in pre-defined time intervals. Gives the Visitor an estimated waiting time.
Drive together
Give your Agent colleagues a lift home and split the cost in an easy way.
Forwarding messages
Forward the currently active chat to a group or department, and add a note.
Pay in the chat
Use Moments for visitor payments right in the chat.
Google Drive Integration
Send files to the visitor without leaving the chat.
Storing chats in Google Analytics
Connect the data from LiveChat with Google Analytics capabilities.
Become the master of tickets
Display advanced ticket reports, customized charts and list unsolved tickets.
Introduce customer scoring
Let agents assign scores to the visitors. It could work as a lead scoring.
Display enhanced Customer Details
Provide agents with more information about the customers they chat with. The information could be pulled from public data APIs.
Compete with your teammates
A simple game for agents that keep their reports tight. Agents can compete in different categories: agent of the day, most cases solved, 90% of chats tagged, etc.
Have currency converter at hand
Display a simple currency converter in Agent App Widgets.
Remind about visitor's name day
Show information about visitior's name day.
In-chat easy-access cloud storage
Allows the Agent to easily upload and use cloud storage files from within the chat.
Easy requests for help to other teams
Enables an alert button for notifying other teams, e.g. the 2nd line support, with customizable output through API, such as Slack notifications. Allows the Agents to quickly request assistance with resolving the client's problem.
Preset of Canned Responses
A simple server-side app that installs a predefined presets of Canned Responses. With one click one can import a industry-specific set.
UTM Builder for links
A widget that helps to create UTM - enabled links.
Assign custom labels to customers
Categorize your customers with custom labels to recognize them easier during ongoing chats.
Kudos cards sender
Express your gratitude to a team member by sending them a kudos card.
Measure the employees satisfaction score
Allow agents to fill satisfaction surveys at the end of their shifts. Receive a report on the daily work quality based on your team’s feelings.
Guess the scope - permission game for Agents
A game to test your knowledge about LiveChat API scopes required for accessing different application areas.
Closing chats from anonymous proxies
Automatically close chats opened by customers browsing from anonymous proxies.
Automatic chat tagging
Create automation for tagging based on a custom solution analyzing the chat content. You can use triggers like canned responses or keywords sent in the chat.
Game for customers in the queue
Create a simple game for customers waiting in the queue and not lose any lead by increasing their engagement with the chat.
Submit your app idea
Got an app idea? We'd love to hear it. Share your vision and let's bring it to life together!