You have the tools,
we got the ideas
We know that finding a perfect idea for your app can be tricky. Below you can find real app ideas from the LiveChat customers.
App ideas
Integration with Google Calendar
Creating a meeting in Google Calendar, adding relevant information to the ticket details, and sending an invitation to the recipient in the form of a ticket response with a link to the actual meeting directly in the conversation.
Start buildingIntegration with Slack
Setting up webhooks to connect to Slack, allowing the creation of HelpDesk tickets directly from Slack messages. This adds a convenient way to communicate with team members and managers.
Start buildingIntegration with Messenger
Enabling the creation of HelpDesk tickets directly from Messenger messages, providing a new channel for communication with coworkers and external recipients.
Start buildingIntegration with WhatsApp
Setting up webhooks to connect to WhatsApp, allowing the creation of HelpDesk tickets directly from messages from the platform. This adds a new communication channel for team collaboration and external communication with clients.
Start buildingIntegration with WordPress
Creating a contact form for WordPress and linking it to HelpDesk, allowing website visitors to submit a contact form that will generate a HelpDesk ticket. This will enable website visitors to easily and quickly contact companies.
Start buildingIntegration with payment service
Integrating popular payment services with HelpDesk(Paypal/Google Pay/Apple Pay/Stripe) and enabling users to create and send custom payment links in communication feed to customers.
Start buildingIntegration with CRM/e-commerce platform
Using HelpDesk-SDK to check existing tickets in the CRM and edit data directly in the ticket details. Sharing information between HelpDesk and the selected CRM about the recipient and their requirements gathered during the relationship-building process.
Start buildingCRM integrations
There are still many options to explore when it comes to the CRMs LiveChat can be integrated with. Check out our Marketplace and see if you can find some inspiration!
Start buildingPlease hold on
Send a custom message to the customer if the chat is idle for a certain period of time.
Start buildingChat Source Report
Improve the reporting experience by automatically tagging chats from a certain source.
Start buildingSimplified tag editing
Replace existing tags with new tags in all the chats they were already added to.
Start buildingAgent grading
Allow admins to internally grade the performance of any agent, scoring their chats.
Start buildingGoogle Play integration
Reply to your app reviews directly from chats.
Start buildingTranscripts made prettier
Send neatly formatted transcripts to a selected channel automatically after each chat ends.
Start buildingKustomer integration
This app would integrate LiveChat with the Kustomer CRM.
Start buildingTeam Capacity
The app lets you check your team capacity. You can easily check how many Agents are chatting and how many are active.
Start buildingChat Bots
Create mini-chatbots in a dedicated editor.
Start buildingTips
Reward Agents with tips, so that they can spend the extra money on pizza.
Start buildingAgent Alert
Notify other Agents when facing problems on a chat.
Start buildingMyFinance
If you share expenses with other Agents, MyFinance can help you keep track of your finances.
Start buildingLC Exam
Before Agents become LiveChat power users, they need to know it inside out. LC Exam helps to test what you already know and learn even more!
Start buildingTracking Number Checker
Shows delivery statuses from e-commerce platforms.
Start buildingBreak Time
Reminds Agents to take a break.
Start buildingWhat's for lunch
Check what other Agents have for lunch and find out how long you need to wait for yours.
Start buildingAgent Heart Rate Monitor
Informs the Visitor about the Agent state in pre-defined time intervals. Gives the Visitor an estimated waiting time.
Start buildingDrive together
Give your Agent colleagues a lift home and split the cost in an easy way.
Start buildingForwarding messages
Forward the currently active chat to a group or department, and add a note.
Start buildingPay in the chat
Use Moments for visitor payments right in the chat.
Start buildingGoogle Drive Integration
Send files to the visitor without leaving the chat.
Start buildingStoring chats in Google Analytics
Connect the data from LiveChat with Google Analytics capabilities.
Start buildingBecome the master of tickets
Display advanced ticket reports, customized charts and list unsolved tickets.
Start buildingIntroduce customer scoring
Let agents assign scores to the visitors. It could work as a lead scoring.
Start buildingDisplay enhanced Customer Details
Provide agents with more information about the customers they chat with. The information could be pulled from public data APIs.
Start buildingCompete with your teammates
A simple game for agents that keep their reports tight. Agents can compete in different categories: agent of the day, most cases solved, 90% of chats tagged, etc.
Start buildingHave currency converter at hand
Display a simple currency converter in Agent App Widgets.
Start buildingRemind about visitor's name day
Show information about visitior's name day.
Start buildingIn-chat easy-access cloud storage
Allows the Agent to easily upload and use cloud storage files from within the chat.
Start buildingEasy requests for help to other teams
Enables an alert button for notifying other teams, e.g. the 2nd line support, with customizable output through API, such as Slack notifications. Allows the Agents to quickly request assistance with resolving the client's problem.
Start buildingPreset of Canned Responses
A simple server-side app that installs a predefined presets of Canned Responses. With one click one can import a industry-specific set.
Start buildingUTM Builder for links
A widget that helps to create UTM - enabled links.
Start buildingAssign custom labels to customers
Categorize your customers with custom labels to recognize them easier during ongoing chats.
Start buildingKudos cards sender
Express your gratitude to a team member by sending them a kudos card.
Start buildingMeasure the employees satisfaction score
Allow agents to fill satisfaction surveys at the end of their shifts. Receive a report on the daily work quality based on your team’s feelings.
Start buildingGuess the scope - permission game for Agents
A game to test your knowledge about LiveChat API scopes required for accessing different application areas.
Start buildingClosing chats from anonymous proxies
Automatically close chats opened by customers browsing from anonymous proxies.
Start buildingAutomatic chat tagging
Create automation for tagging based on a custom solution analyzing the chat content. You can use triggers like canned responses or keywords sent in the chat.
Start buildingGame for customers in the queue
Create a simple game for customers waiting in the queue and not lose any lead by increasing their engagement with the chat.
Start buildingSubmit your app idea
Got an app idea? We'd love to hear it. Share your vision and let's bring it to life together!